Thank you for shopping with SADAIVA WELLNESS PRIVATE LIMITED. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.
1. Returns
Eligibility: Returns are accepted within [30] days of the original purchase date. Products must be unused, in their original packaging, and in a resalable condition. Certain items, such as opened or used beauty products, may not be eligible for return due to health and hygiene regulations.
Non-Returnable Items: The following items are non-returnable:
Opened or used beauty products.
Gift cards.
Personalized or custom items.
Return Process: To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] to request a Return Authorization Number (RAN). Include your order number and reason for the return. We will provide you with instructions on how to return the item.
Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.
2. Refunds
Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds are typically processed within [7-10] business days. Refund will be credited by 15 working days.
Please note that it may take additional time for your bank or credit card company to reflect the credit in your account.
Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, the refund will be credited to the same card. If you used another payment method, the refund will be processed accordingly.
Partial Refunds: In some cases, we may issue a partial refund if only part of your order is returned or if the returned item is not in its original condition.
3. Exchanges
Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.
4. Defective or Incorrect Items
Report: If you receive a defective or incorrect item, please contact our customer service team within [7] days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.
Costs: We will cover the shipping costs for returns of defective or incorrect items. A prepaid return label may be provided if applicable.
5. Cancellation
Order Cancellation: Orders can be canceled within [24] hours of placement/ 1 day . To cancel an order, contact our customer service team as soon as possible. Once an order has been processed or shipped, it cannot be canceled, but you may initiate a return once you receive the item.
6. Contact Information
For questions or assistance with returns and refunds, please contact our customer service team: 8329227090
SADAIVA WELLNESS PRIVATE LIMITED
7. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.
